We’ve tried to answer a majority of the questions we commonly receive below, but if there is something in particular on your mind that we haven’t covered, please let us know via the contact us form.
We accept all major credit cards (Visa, MasterCard, Diners, Amican Express) and PayPal.
We encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). All personal info, address, email, credit card and banking details MUST be filled out correctly to ensure we can send your purchase expediently and correctly.
WineGear.com.au is also proud to be one of the first on-line stores in Australia to accept Bitcoin.
We post our items via Australia Post’s regular parcel post, express post and international services. Within Australia we offer free shipping for all orders over $20. International orders will be charged according to weight.
Most of the time we are able to ship items within 24 hours of ordering, however during peak times like Christmas, there may be a day or two delay to get all the orders out the door. If you’re ever in doubt as to where your item might be, please don’t hesitate to contact us and we can follow up the order for you.
Estimated Delivery Times
The follow is a guide only. Items may take longer to ship during peak seasons.
VIC & NSW: 3-4 business days
QLD & TAS: 4-5 business days
SA, WA & NT: 7-9 business days
CANADA & USA: 7-12 business days
Prices of goods and services, delivery and other charges displayed on the Wine Gear site are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing.
Orders for our products can be placed via email to: firstname.lastname@example.org. Minimum order restrictions apply. All prices include delivery. Please allow 5-10 business days for postage.
We will use your information in the strictest confidence and will not give your info to any third parties. The info you provide will help us create an easy to use online store. We will keep your info private and we do not for any reason record credit card information. From time to time we may send you an email with our latest offers.